We want you to be happy with your purchase. Toys4dogs happily accept returns which are in original brand new condition with the tags still attached within 21 days from date of purchase. Shipping costs are at the buyer’s expense, unless the item is faulty or defective. If you need to return an item simply contact us at firstname.lastname@example.org. Please allow 7 business days for your return to be processed once your item arrives back to us.